In an age of endless data, cloud technology is changing the way in which many modern businesses operate and improve their efficiency. Hosted PBX, an element of cloud tech, frees companies from having to invest in the costly equipment associated with a complex business phone system, while still enabling them to utilize the combination of traditional features like voicemail, faxing, conference calling, etc. Especially for small business owners, which may not have as much start-up capital as like an existing or large enterprise.
What is Hosted PBX?
Hosted PBX (Private Branch Exchange), also known as program-controlled switches, is a phone system that is hosted by a third party and delivered as a service rather than a simple telephone line to your building. A Hosted PBX is able to handle calls between extensions at the same time and then connect with the main line through the public switched telephone network (PSTD) over the Internet (hosted IP PBX VIA Internet telephony, or VOIP), or a combination of the two. This basically means that SMB’s have the option of using highly sophisticated telephone technology without having to invest in costly telephone systems and equipment.
The Benefits of a Hosted PBX
Large Cost Savings
A PBX service not only eliminates the purchasing of telephone hardware in the workplace, but also contains a huge number of included features, which are the main reasons why PBX systems could save a lot of money for small businesses and start-ups.
Highly integrated Features
A single PBX system can do what a traditional phone systemdoes and more. PBX’s modern features like voicemail to email, auto attendant, company directory music on hold, voice messaging, and remote call management, making it easier and less time consuming to communicate with customers and co-workers too.
Easy, Quick Setup
The installation of a hosted PBX system is quick and clean. Its solution can have you up and running fast. You do not have to worry about a time consuming switch over andwill benefit instantly from the speedy service a Hosted PBX can offer.
Traditional phone lines are limited by how many users they can handle as well as how many lines you have purchased. A cloud hosted PBX system allows business owners to select the features and services they require on demand, which is the beauty of a cloud based service, as it evolves when businesses evolve.
Controllablesecurity and monitoring
PBX providers build their service on a highly secured network, including Tier 4 datacenter’s with controlled access, around the clock monitoring and dedicated onsite support, as well as the application of MPLS and VPN technology through asecure tunnel.
New technology provides new opportunities for small businesses and start-ups that can be applied across all business operations to increase efficiency and productivity. However, digitalizing data also presents cyber threats to businesses. Cloud based services, like a hosted PBX system, try to minimize those threats whileequipping businesses with enhanced infrastructure at the same time. More importantly, users should improve their security awareness and cooperate with providers to product their data.